Voice AI for the contact centre

Voice that pays for itself: or you don't pay.

Sabio's voice agents handle your customer calls end-to-end — booking, billing, support, sales — at the quality of your best human agent, at a tenth of the cost. Pay only for the outcomes we deliver.

LIVE CALL · Sabio Voice Agent
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Your voice is your brand.
Build and take away your Agentic prototype today.

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Trusted by the customer experience teams behind

The numbers

Don't take our word for it.

Drawn from real Sabio voice AI engagements with FTSE 100 and global enterprise clients.

0%
Contact-centre workload reduction
British Airways · 35,000 calls analysed across the IC&A programme
0%
Of customers complete the journey in AI
HomeServe UK · end-to-end voice handling, 150 intents
0%
Net Promoter Score uplift
Vodafone Spain · B2B segment, FCR up 5%, repeat contacts down 36%
0s
Typical resolution time, end-to-end
HomeServe UK · from greeting to confirmed action
Outcome-based pricing

We don't get paid unless it works.

The first voice AI you can sign off without a CFO blink. No platform licence.
No per-seat fees. No success = no invoice.

01

You set the outcome.

Deflection rate, CSAT, AHT, conversion — whatever metric your board cares about. We commit to it in writing before a line of code is shipped.

02

We build, deploy, and run it.

Sabio's team handles design, integration, voice tuning, and 24/7 operations. You don't manage agents — you measure results.

03

You pay per resolved call.

No upfront fees. No per-seat licences. If the AI doesn't hit the agreed outcome, we don't invoice. Aligned incentives, written into the contract.

"No success, no invoice." The line we'll happily put in writing.
What it does

sabio.ai is built to be your best voice agent.

Voice AI that listens, reasons, acts — and integrates with the stack you already run.

01 / NATURAL VOICE

Indistinguishable from human.

Sub-300ms latency. Barge-in. Accent adaptation. 30+ languages, brand-tuned voice. If your brand demands it, your customers won’t realise it's AI.

Latency p95 280ms
Languages 30+
Barge-in support Enabled
02 / REAL WORKFLOWS

Resolves. Doesn't redirect.

Books appointments. Processes refunds. Takes payments under PCI-DSS. Updates your CRM in real time. Not just FAQ deflection — full transactional handling.

PCI-DSS payments Certified
CRM write-back Real-time
Action types 120+
03 / BRAND CONTROL

Your tone. Your guardrails.

Voice cloning matched to your brand persona. Policy enforcement, escalation rules, redaction, and supervisor controls — every response auditable.

Brand persona Policy enforcement Audit log PII redaction Live override
04 / LIVE ANYWHERE

Drops into your stack.

Inbound, outbound, callbacks. Native to Genesys, NICE, Amazon Connect, Five9, Twilio. No rip-and-replace, no migration tax — your existing telephony stays.

Genesys NICE CXone Amazon Connect Five9 Twilio Avaya
Coverage

Pick your call type.

Across 11 industries and 80+ intents, Sabio's voice agents are already resolving the calls your humans take. Pick your industry — see what we automate and how much of it is contained end-to-end in AI.

From kick-off to live calls

Deflecting calls inside 30 days.

Build your voice agent’s capability over time, from foundation to production. The it’s all about continuous quality and training.

Week 1

Foundation

We analyse a sample of your call data, map the highest-value intents to automate, and design the call flow with you.

Week 2

Prototype

Voice agent is trained on your knowledge, voice-cloned for your brand, and integrated into your telephony and CRM.

Week 3

Pilot

Live on 10% of traffic. Sabio operations team monitors continuously. You see resolution rates and CSAT in real time.

Week 4

Production

Traffic ramps to 100%. We optimise weekly. You measure savings monthly, in pounds, not promises.

Customer proof

Shipped, measured and in production.

Four real Sabio engagements. Four real numbers. Linked to their published case studies.

British Airways
Travel
-22%
Contact-centre workload
120
Distinct call intents identified

35,000 calls analysed through Sabio's Intent Capture & Analysis programme. BA absorbed a 70% call-volume spike during Heathrow strikes — and added 60+ new "faster routes to resolution" without adding headcount.

Read the case study
HomeServe UK
Home services
85%
Of customers complete the journey in AI
60s
Typical end-to-end resolution time

Lifelike conversational AI handles intensive transactional calls — engineer rescheduling, claims, billing. 150 separate intents categorised, 20× the resolution of the legacy IVR.

Read the case study
Marks & Spencer
Retail
70%
Routing accuracy vs. legacy IVR
95%
Customer engagement rate

AI-powered interactions and intelligent routing absorb peak demand without adding headcount. More time spent on high-value interactions, less on triage and transfer.

Read the case study
Vodafone
Telecoms
+27%
NPS uplift in B2B segment
-36%
Reduction in repeat contacts

Speech analytics and intelligent routing across the Professional & Small Companies segment. First Call Resolution up 5%. Customer loyalty measurably higher.

Read the case study
Enterprise-grade

Compliance the procurement
team has already approved.

Voice AI built for regulated industries from day one. SOC 2 Type II, ISO 27001, PCI-DSS, GDPR. HIPAA-ready. EU data residency. Your security review will be the shortest of your AI evaluation.

SOC 2 Type II ISO 27001 PCI-DSS GDPR HIPAA-ready EU residency Cyber Essentials Plus
25 years of CX

The voice AI is new.
The expertise behind it isn't.

Sabio has been delivering contact-centre transformation for the FTSE 100, Fortune 500 and global telcos for over two decades. Most voice AI vendors are three years old. Our delivery muscle is the moat.

25+
Years of CX delivery
50+
Countries served
1,000+
Contact-centre deployments
The 30-minute proof

See your top call type
handled live, in 30 minutes.

Contact us today and we can get you up and running with a working voice agent in minutes.

Thank you, we will be in touch with you shortly!